Online Health Shop will offer you a refund on unopened items returned to us within 7 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Online Health Shop in their original condition within 7 days of receipt following the steps below. We will issue a refund (excluding delivery fees and including 20% handling fees) within 14 working days of receipt.
NON- RETURNABLE ITEMS: Sales items or Samples cannot be returned. For reasons of hygiene, certain items are non-returnable unless they remain sealed or are faulty.
To return any items to Online Health Shop, please, follow these steps:
1 - Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA.
2 - Return items. Send the items you wish to return to Online Health Shop following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Online Health Shop is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:
Online Health Shop Admin-Returns
56A Pony Lane, Sunvalley/Bridle Pass, Kyalami, South Africa, 1682
3 - Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
Please note that delivery charges are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
Online Health Shop reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.
DAMAGED OR WRONG ITEMS
We recommend that you inspect your entire order/parcel upon delivery while our couriers are with you and present. If an item arrives damaged or in error, please contact our customer service immediately by using the 'Contact' link in our Help page. You are also being asked to immediately raise this issue with our couriers while they are still present and with you. This way our couriers will take note and will be aware of this err. Damages, defects, missing items or any errors not reported immediately upon receipt of your parcel/order will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible at you owns cost.
Under the distance selling regulations, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to Online Health Shop in their original, unopened and unused condition. This does not apply to Special Offers or items that are listed as non-returnable for reasons of hygiene. Please note that credit card charges are not refunded. To cancel your order, please, contact our customer service team by using the 'Contact' link in our Help page, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, your order may be dispatched at any time, even before you receive your dispatch confirmation email. If your order has already been processed and dispatched, you will need to return the order to Online Health Shop Returns. To return an order or item, please, read the Returns section. Your statutory rights are not affected.