Who we are
Our website address is: https://onlinehealthshop.co.za. and this is our Privacy Policy.
Personal data we collect under this privacy policy
While you visit our site, we’ll track:
Products you’ve viewed, location, IP address and browser type (search engine). This is to see what you were looking for or looking at. It is also to see how to enhance your experience. Cookies tracks this also. Please read this Privacy policy in conjunction with our POPIA Notice, Terms and Conditions and Cookie Policy.
When creating an account or do an outright purchase we store the following data:
Personal data, such as name, email address, contact number; delivery address, billing address, transactional data, such as purchase information and searches.
We store this information to:
Send you information about your account and orders.
We store your information to fast track refunds and complaints, accounting and tax compliance and to notify you of specials if you choose to receive it.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
You may note that we keep contact form submissions indefinitely for customer service purposes. We keep this information, submitted by you, for marketing and research purposes only under our privacy policy and popia compiance.
Analytics
By default, WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data. We have Google Analytics installed.
Google Analytics Policy
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data, closing your browser discards this cookie .
When you log in, we will also set up several cookies to save your login information and your screen display choices “Remember Me” and will persist for two weeks . Login cookies last for two days, and screen options cookies last for a year. When you log out the login cookie automatically deletes.
Editing or publish an article creates a cookie. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Cookie policy available here: https://onlinehealthshop.co.za/cookie-policy/
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you using cookies. Embed additional third-party cookies tracking and monitor your interaction with content that is embedded. Tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
We retain Metadata indefinitely on comments. Automated spam detection service checks visitor comments. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data in this privacy policy
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. Some data we have to keep such as Administrative and security data for legal purposes.
What data do we store and share?
We store your name, contact details, transactional and purchase history. We also store delivery and billing address and searches for your purchases.
Data shared with:
If you request a password reset, your IP address will be stored and shared with the reset email. You could be required to register for 2FA. (2 factor authentication)
Payments
We accept payments through Payfast. Processing your payments require so off your data. It includes information required to process and or support the payment, such as the purchase total and billing information. Payfast legal documents. We do not store banking details of customers at all.
Delivery company We make use of The Courier Guy to send your parcels. To do this we have to include your information for them to be able to do your delivery. The Courier Guy privacy policies
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