Shipping Policy for OnlineHealthShop.co.za
At OnlineHealthShop.co.za, we are committed to delivering your products safely, efficiently, and transparently. This Shipping Policy explains how we process orders, deliver parcels, share information with courier partners, and protect your personal data in compliance with South African law.
Delivery Areas
We currently deliver to all the provinces withinSouth Africa.
Delivery Timeframes
Economy Shipping: 3-5 Business Days.
Local Flyer and Parcel: 1-3 Business Days. Payment have to been verified by 12h00 to get the parcel from as early as the next day.
Over Night Shipping: 1-3 Business Days. Payment have to been verified by 13h00 to get the parcel from as early as the next day.
Local Same Day Flyer/Parcel: Same Day. Payment have to been verified by 09h00 to get the parcel the same day.
PUDO Locker to Locker: 3-5 Business Days.
Delivery times may vary based on you location and selected shipping method.
Order Processing
We process orders during normal business hours, Monday to Friday, excluding South African public holidays.
Orders of which all items are in stock typically gets processed within an hour after payment confirmation email has been received. We do allow another hour to allow for cancellation grace period before shipping waybill is booked. The package normally gets collected shortly after. Package is dispatched from offices in Pretoria, Gauteng.
Shipping Costs
The Courier Guy shipping fees are calculated automatically at checkout and depend on:
- Delivery method selected
- Parcel size and weight
- Delivery location
PUDO Locker to Locker
PUDO Locker to Locker has a standard fee of R100 for small packages
We may offer promotional or free shipping from time to time. Any such offers will be clearly communicated on our website.
Shipping & Delivery Partners
We make use of The Courier Guy to deliver orders reliably throughout South Africa. Please read there Terms and Conditions in conjunction with our Shipping Policy
We also make use of the PUDO Locker to Locker system and is operated by The Courier Guy throughout South Africa. Please read there Terms and Conditions in conjunction with our Shipping Policy.
Delivery Methods
Door-to-Door Delivery
- Delivered to the physical address provided at checkout.
- Pending on your selected method and your location estimated delivery time vary from Sameday–5 business days.
- Remote or outlying areas may require additional delivery time.
PUDO Locker to Locker
For added convenience, customers may choose delivery via a PUDO locker.
Parcels must be collected within the time period specified by PUDO. Uncollected parcels may be returned to us.
You enter a locker location during checkout.
Once the parcel arrives at your specified location, you receive an SMS with a secure collection PIN.
Lockers are accessible 24/7.
Order Tracking
Once your order is dispatched:
- You will receive a tracking number via email.
- You may track your parcel via The Courier Guy’s tracking platform.
- PUDO customers will also receive SMS notifications with locker and collection details.
Delivery Delays
While we work closely with our courier partners, delivery delays may occur due to:
- Weather conditions
- High parcel volumes
- Public holidays
- Incorrect or incomplete delivery information
Accordingly, customers are responsible for providing accurate delivery and contact details at checkout. We are not liable for delays resulting from incorrect, incomplete, or outdated information supplied by the customer.
Failed Deliveries & Uncollected Parcels
If delivery fails due to:
- Incorrect address details
- No one available to receive the parcel
- Failure to collect a PUDO locker parcel within the allowed timeframe
The parcel will be returned to us. In such cases:
- Re-delivery fees may apply, or
- We may issue a refund after deducting the original shipping and return costs, in accordance with our Refunds & Returns Policy.
Damaged, Missing, or Incorrect Orders
- We take care to package products securely. However, when your order arrives.
- Inspect your parcel immediately upon receipt for correctness, missing or damage items.
- Finding any of above to be true you need to report the issue within 24 hours of receipt of your package to johan@onlinehealthshop.co.za.
- Provide clear photographic evidence of damage or errors.
- We will resolve all valid claims in line with our Refunds & Returns Policy.
Risk & Ownership
Risk in the goods passes to you upon delivery. We transfer ownership of the goods to you only once we have received and cleared full payment .
POPIA Compliant Courier Data Sharing
To fulfil your order,iggerment to meet delivery obligations, OnlineHealthShop.co.za must share limited personal information with our courier partners, including The Courier Guy and the PUDO Locker system.
This may include:
- Full name
- Delivery address or selected locker location
- Contact number
- Email address (where required for tracking)
In compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA):
- We share only the minimum information necessary to complete delivery.
- Courier partners are contractually required to process personal information lawfully and securely.
- Personal information may not be used for marketing or any unrelated purpose.
- We do not sell, rent, or trade personal information.
By placing an order, you consent to this necessary data sharing for order fulfilment.
POPIA Compliant SMS Notifications & PUDO Locker PINs
To ensure secure delivery and parcel collection, we and our courier partners may send transactional SMS notifications related to your order.
These may include:
- Delivery status updates
- Collection reminders
- Secure one-time PINs for PUDO locker access
- Failed delivery notifications
By placing an order, you expressly consent to receiving these service-related SMS communications, which are essential to order fulfilment.
In line with POPIA:
- SMS communications are transactional and not marketing-related.
- Your mobile number is used solely for delivery and security purposes.
- Courier partners may not use your contact details for promotional communication.
You are responsible for ensuring that your mobile number is correct and active at checkout. Failure to do so may prevent successful delivery or locker access.
Shipping Policy Update Disclaimer
We may update this Refund and Return Policy from time to time without prior notification.
Related Policies
For full details on your rights and our legal obligations, please review:
All policies are available on our website and form part of your agreement with us.
Contact Information
If you have any questions regarding shipping, delivery, or data protection, please contact us using the details provided on onlinehealthshop.co.za. We are committed to assisting you promptly and professionally
Please send your mail to johan@onlinehealthshop.co.za
