Terms and Conditions

1. Introduction Terms and Conditions

Welcome to onlinehealthshop.co.za (“we”, “us”, “our”). These Terms and Conditions govern your access to and use of our website, online store, and services. By accessing or purchasing from this website, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, POPIA Notice, and Cookie Policy, which are incorporated by reference.

If you do not agree with any part of these Terms, please do not use our website.

2. About Our Products

onlinehealthshop.co.za operates an online health shop offering:

  • Branded health supplements and wellness products
  • Complementary and dietary supplements
  • Raw natural ingredients used in the manufacture of supplements
  • Certain regulated and non-regulated chemical substances intended strictly for laboratory, cosmetic formulation, and manufacturing purposes only

All products are sold subject to availability and applicable South African laws and regulations. While our current operational focus is within South Africa, we intend to expand into international markets as regulations, logistics, and compliance frameworks allow.

3. Medical Disclaimer

The information provided on this website is for general educational and informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease, unless explicitly stated and approved by the relevant regulatory authorities.

Always consult a qualified healthcare professional before using any supplement, chemical substance, or health-related product, especially if you are pregnant, nursing, taking medication, or have a medical condition.

4. Use of Chemicals and Raw Ingredients

Some products sold on this website include raw ingredients or chemical substances intended exclusively for laboratory, cosmetic formulation, or manufacturing use. These products are not intended for ingestion, internal use, or medical treatment unless expressly stated and lawfully approved.

By purchasing these products, you confirm that:

  • You understand their intended professional or industrial use
  • You possess the necessary technical knowledge, training, or professional supervision
  • You will comply with all applicable safety, handling, storage, transport, and disposal regulations

onlinehealthshop.co.za accepts no liability for misuse, re-formulation, re-sale, improper application, or unlawful use of these substances.

5. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding agreement
  • The products are lawful to purchase and use in your jurisdiction

6. Orders and Payment

  • All prices are displayed in South African Rand (ZAR) unless stated otherwise
  • Prices may change without prior notice
  • Orders are subject to acceptance and stock availability
  • We reserve the right to refuse or cancel any order at our discretion

Payment must be completed before dispatch of any order.

7. Shipping and Delivery

Delivery times are estimates and may vary depending on location, courier services, and product availability. We are not responsible for delays beyond our reasonable control.

Risk of loss or damage passes to you upon delivery.

8. Returns, Refunds, and Cancellations

Returns and refunds are governed by our Refunds and Returns Policy, which complies with the Consumer Protection Act (CPA).

Certain products, including opened supplements, chemicals, and custom-made items, may not be eligible for return for health and safety reasons.

9. Intellectual Property

All content on this website, including text, images, logos, product descriptions, and branding, is the intellectual property of onlinehealthshop.co.za or its licensors.

You may not reproduce, distribute, or exploit any content without prior written consent.

10. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Interfere with website functionality or security
  • Upload or transmit harmful code or misleading information

We reserve the right to suspend or terminate access for violations of these Terms.

11. Privacy, POPIA, and Data Protection

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

Your use of this website is subject to:

These documents explain how we collect, use, store, and protect your personal data. It also explains how and why this website uses cookies.

12. Cookies

This website uses cookies to enhance user experience, analyse website traffic, and support marketing efforts. By using this website, you consent to the use of cookies as described in our Cookie Policy.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages
  • Use of our products is at your own risk
  • We make no guarantees regarding specific results or outcomes

Nothing in these Terms limits rights provided under the Consumer Protection Act.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses arising from your misuse of products, breach of these Terms, or violation of applicable laws.

15. Third-Party Links and Services

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

We use third‑party service providers such as payment gateways, couriers, hosting providers, Mailchimp, WooCommerce and Google services. These providers process data only as required to perform their services.

16. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. However, Where international sales are permitted in future, customers remain responsible for compliance with local import laws, customs requirements, and regulatory restrictions in their jurisdiction.

Any disputes shall be subject to the jurisdiction of South African courts.

17. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be effective once published on this page. It is your responsibility to review them regularly.

18. Service Level Communication

In order to finalize, amend or cancel your order we need to communicate it with you. To get in contact with you we use the contact number and email address you entered to Call, SMS, WhatsApp and mail you.

19. Contact Information

For questions regarding these Terms and Conditions, please contact:

onlinehealthshop.co.za
Email: info@onlinehealthshop.co.za
Website: https://onlinehealthshop.co.za

Last updated: 09 February 2026

Progress Notice for Terms and Conditions

We may update, expand, or amend the Terms and Conditions from time to time to reflect changes in our business operations, legal requirements, or industry standards without prior notice. Continued use of this website constitutes acceptance of the most recent version

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